Hey There,
I'm a lifelong tech enthusiast with a knack for solving problems and optimizing processes. This website serves as my professional hub to showcase my work history, previous projects, and skillset.
I'm Travis
Hate Wasting Time? Me Too.
My Resume & Work History
Here, you'll find a detailed look at my work history, outlining my professional experience, skills, accomplishments, certifications, and previous work. If you have an open position, let's see if it could be a good match for both of us.
Your Connection To The Blog
Want To Talk? Reach Me Here
Use the links below to get where you're going quick, or be adventurous and keep scrolling.
Whether you're a recruiter with a job opportunity, a colleague looking to network, or a reader with questions, this is the place to get in touch with me directly. Send a message, an email, or connect with me on LinkedIn. The choice is all yours.
It doesn't matter if you're a student, a fellow professional, or just curious; the blog offers a wide range of articles and resources. On PacketMinded.com, I share my thoughts on industry trends & new tech, tutorials, and guides to help you learn new topics in a way that actually makes sense.
Who Am I?
You could say that I am someone who has always been fueled by a few lifelong passions—my love for German Shepherds (my dog Bosco in the picture), a fascination with cars, an appreciation for nature, a deep passion for technology, and, most significantly, a relentless obsession with improving myself.
Providing a career journey that has been diverse, spanning multiple industries, and giving me a unique perspective on people's problems, enabling me to quickly adapt and create solutions in our constantly changing world.
Over the years, my experience has included:
Systems and Process Improvement: I love developing complex, cross-platform automations using tools like Power Automate and Zapier. My goal is simple: to simplify data management, eliminate those tedious, repetitive tasks, and deliver tangible improvements for both the employees and the company.
Website Design & Lead Generation: I have a strong background in creating and improving websites, including membership and sales pages. This includes the entire lead generation lifecycle: designing and building landing pages with platforms like Unbounce, ClickFunnels, Webflow, and WordPress, crafting compelling sales copy and visuals, and conducting A/B testing to optimize every element for conversion.
Digital Marketing & System Administration: My experience includes managing multi-channel ad campaigns (Google, YouTube, and Facebook) with monthly budgets exceeding $20,000, building and testing email marketing campaigns, and optimizing CRM systems to improve efficiency.
People Focused: Leveraging over a decade in high-touch, customer-centric roles (Sales, Finance, and Marketing), I bring a unique, business-first perspective to IT. I proactively solve problems by anticipating user and business needs, ensuring seamless interactions.
Technical Administration & Support: I have extensive experience in System administration, managing groups and permissions, and providing technical support to both in-office and remote staff for Microsoft 365 products, VoIP phone systems, and network issues.
Let's get to know each other. Discover where I've been and what is next.
The Strategic Pivot and Current Focus
My career has always been defined by a knack for building efficient systems, adapting to new technologies, and automating repetitive tasks, and I am now channeling that drive into a lifelong career in the IT industry.
Following a necessary family leave spanning from 2024 through most of 2025 (now fully resolved), I have committed myself entirely to building a long-term career in the IT industry, with a current emphasis on Network Engineering.
Since I’m not the type who can stop doing things, while on this career break, I’ve been using this time to improve my skillset, including:
Networking: I am actively studying core concepts, gaining practical configuration experience with Cisco Packet Tracer, and am currently studying to pass the CCNA certification exam.
AI: Gained practical experience in the applications of AI through freelance projects focused on prompt engineering and auditing generative AI outputs for errors and inaccuracies.
Connect and Collaborate
This website serves as my professional hub to showcase my work history, previous projects, and skillset.
Beyond my resume, I deeply believe in the power of sharing knowledge. That's why I created PacketMinded.com, my dedicated IT Training Website. It's the platform where I document my technical journey, share the projects I’m building, and publish my insights. My goal is to use these platforms to connect with new partners, open doors for growth, and, most importantly, help others advance their careers by making complex IT topics accessible and genuinely understandable.
Do you still have questions? I'm just a message away.
Have An Opportunity?
Let's See If It Could Be A Match For Both Of Us.
Below you'll find my job history, certifications, and some of my previous work.
Actively Seeking New Career Opportunities
Summary
Highly motivated CompTIA A+ certified professional with over 8 years of experience in customer-facing roles and a proven history in user-centric support, system administration, and process optimization. Demonstrated expertise in network architecture and technical concepts by independently building and managing a live training site (PacketMinded.com) and a professional portfolio site (TravsTechSite.com). Actively seeking a challenging, growth-oriented role to build a long-term career.
Experience
Professional Development & Family Leave
Took necessary time off to focus on a personal family matter, proactively used this time to enhance technical skillset, gained practical experience in AI applications through freelance prompt engineering projects, and built a strong understanding of enterprise networking, including routing and switching protocols, in preparation for the CCNA certification exam.
Designed, built, and currently maintain two live websites to demonstrate practical skills: PacketMinded.com (IT training and Discussions) and TravsTechSite.com (professional portfolio showcasing prior projects and experience).
IT Systems Analyst & Funding Manager
Exceeded customer service and sales targets by over 10% and provided peer mentorship to the team on complex sales processes, including credit analysis and product attachment rate, due to consistently high metrics.
Functioned as the vital link in the customer's online-to-in-store car-buying journey, leveraging expertise to lead informal training on key sales processes and lender requirements.
Managed all backend systems, including the CRM platform and backend user accounts, ensuring system stability and data accuracy to support ongoing lead generation efforts directly.
Increased lead generation by approximately 57% by redesigning the company's digital marketing strategy, launching a new website, landing pages, automated follow-up sequences, and targeted ad campaigns across social media.
Led a digital transformation by independently creating new SharePoint sites from scratch, automation workflows, and a centralized knowledge base (including all training materials), resulting in significantly improved operational efficiency and about a 12% reduction in sales consultant error rates.
Acted as the primary on-site technical expert, managing user account lifecycles and providing technical support for key technologies, including the CRM, phone system, SharePoint sites, and employee devices.
Reviewed all auto refinance deals submitted for funding, validating data accuracy, financial metrics (LTV/DTI), and compliance with the lender’s guidelines, state requirements, and specific approval while managing all escalated customer service issues.
Customer Experience Consultant
System Administrator & Marketing Director
Green Collar Crew | June 2019 – January 2021
Lending Arts | January 2021 – December 2023
Self-Employed | August 2024 - Present
CarMax | January 2024 – July 2024
Skills
Systems Analysis & Automation
My obsession with problem-solving has driven me to analyze and improve systems across various roles. I have a proven ability to build automations with tools like Power Automate and Zapier to optimize processes and increase efficiency.
Project Management & Leadership
I have extensive experience leading teams and driving projects from a business and technical perspective. This background has given me the strategic vision to manage projects, understand user needs, and ensure successful outcomes.
Technical & User Support
My foundation in customer service, combined with hands-on experience from freelance projects, has given me a deep understanding of user needs. I excel at troubleshooting issues, managing tickets in systems like ServiceNow, and communicating technical solutions in an easy-to-understand way.
Network Engineering
I've strategically built a robust understanding of core networking concepts while preparing for my CCNA certification. This includes practical experience with configuring networks in simulators like Cisco Packet Tracer and a solid grasp of routing, security, and IP connectivity.
Technical Skills:
Networking: TCP/IP, DNS, DHCP, OSI Model, LAN/WAN, Cisco Meraki, Zabbix, Network Design and Troubleshooting
Platforms & ITSM: SharePoint (Development, Admin), Active Directory, ServiceNow, Jira, Office 365, Cisco Packet Tracer, DocuSign, Gemini, Copilot, Claude
Automation & AI: Python, MS Power Automate, Zapier, Prompt Engineering
Operating Systems: Windows, macOS, Linux
Professional Skills:
Analytical: Problem-Solving, Process Improvement, Systems Analysis, Attention to Detail
Interpersonal: Customer Service, Communication (Written/Verbal), Team Training, Adaptability
Project-Oriented: Project Management, Technical Writing, Time Management
Additional Skills
Certifications
You could say I am addicted to learning. Over the years, I've obtained many certifications in multiple industries, ranging from installing car audio to copywriting and marketing, and now to IT.
Below are a few of those certifications, with more coming soon.
Some Of My Previous Work
Explore a selection of my previous work, which includes landing pages, advertisements, various automation projects, and more. For deeper dives into my journey and what I'm currently learning, check out PacketMinded.com where I discuss a variety of technical topics and share what I'm actively learning.
This will continue to evolve as I build new projects. Stay tuned.
Whether you have a request, a comment, a job opportunity, or simply want to discuss the industry, use the form below to get in touch with me directly.
Let’s Get
In Touch
